This website is not intended for children and we do not knowingly collect data relating to children.
Our full details are:
Registered Address: World Channel Network Limited, Riverside House Place Farm, Wheathampstead, St. Albans, Hertfordshire, AL4 8SB a limited company with registered number 05773442.
Postal address: FishingTV, 339 Upper Street London, N1 0PB
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). In the UK, please read: https://ico.org.uk/for-the-public/raising-concerns/ for details of how to do this. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We may need to update this Policy at any time and without notice and where we do this we will notify you by emailing our customers. This Policy was last updated on 21st May 2018
It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us and periodically review your account settings on our website.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, where you do not provide suitable delivery instructions to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We also collect from and share data with the following providers:
The lawful bases for sharing and processing this data is set out in the table below and please refer to External Third Parties listed in the Glossary for further information.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by visiting your Account page when logged in.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
Performance of a contract with you.
To process and deliver your order, including:
Performance of a contract with you. We may also use some of the data related to your queries for our legitimate interests of ensuring our customer service quality standards are met.
To collect and recover money owed to us in respect of your order
Necessary for our legitimate interests (to recover debts due to us).
To carry out fraud assessments
Necessary for our legitimate interests of ensuring payments are not fraudulent
To process your purchase of a gift voucher from us
Performance of a contract with you.
Necessary for our legitimate interests of ensuring our customers are updated on these changes.
To help us improve our offering to our customers, including asking you to leave a review or take a survey, or provide customer insights
Necessary for our legitimate interests (to study how customers use our products/services, to improve our offering to our customers, to develop them and grow our business).
To enable you to partake in a prize draw or competition
Performance of a contract with you to fulfil the promotion and run the competition/prize draw. We may also subsequently use your entries for the legitimate interests of understanding our customer base more effectively.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
To deliver relevant website content, advertisements and other marketing material to you and measure or understand the effectiveness of the advertising we serve to you
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business to inform our marketing strategy and to improve our offering to you). Please note that where cookies are used for this purpose, this is covered separately by our Cookies Policy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy). Please note that where cookies are used for this purpose, this is covered by our Cookies Policy
To make suggestions and recommendations to you about goods or services that may be of interest to you
Necessary for our legitimate interests (to develop our products/services and grow our business, and to improve our offering to you).
We do not conduct any automated decision making. We may on occasion profile our customers for the purposes of targeting marketing at them and where this is done, this is undertaken for our legitimate interests of ensuring our marketing is relevant to its audience. For example, we may classify an appropriate audience for a promotion by what products on our website they have previously looked at or expressed an interest in. We do not conduct any online behavioural tracking.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. We only use the data you provide to us directly for this purpose along with the Aggregated Data provided to us by our analytics partners and we do not track what other websites you may visit after visiting our site, though in common with most websites, we may register the site which referred you to our site (e.g. a search engine).
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We generally only send electronic marketing – such as email marketing – to people who have opted in to receive emails about our Channels. We will always offer an unsubscribe link within our email communications.
We may also share certain data with third party social media platforms in order to show you targeted ads when you visit them. We do this by:
If you use our Fishing TV mobile app, you may receive push notifications from us if you have opted in to receive them. You can choose to turn these off at any time through your relevant device.
You can ask us to stop sending you marketing messages at any time by logging into your account and adjusting your preferences by following the opt-out links on any marketing message sent to you or by contacting us at any time.
If you opt out of receiving email marketing from us, we will no longer share your email address with social media platforms (see ‘External Third Parties’ below). However, you may continue to see our ads through them, due to their general demographic targeting. Please check the social media platforms for more detail of how to opt out from seeing these ads.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law and they may only use your data for the purposes we specify in our contract with them. We will always work with them to protect your privacy.
Some of our External Third Parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
You acknowledge that the Internet is not a completely secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.
In some circumstances you can ask us to delete your data: see Your Legal Rights below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under UK data protection laws in relation to your personal data.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
If you wish to exercise any of these rights, please Contact Us, marking your query for the attention of the DPL.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by Contacting Us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
EXTERNAL THIRD PARTIES
Cloud storage providers – we use cloud computing platforms that securely store all of our data, including customer details.
Email service providers – in order to send you marketing content and transactional emails, we share your details with our email service providers.
Analytics tools – we use analytics tools to track the way that users interact with our website.
Profiling tools – we use profiling tools to understand how you engage with our website and show you content we think will be most relevant to you, based on our understanding of your interests and preferences.
Payment providers – in order to facilitate any payments made on our site, we facilitate the sharing of your Financial Data with payment providers.
Delivery providers – in order to package and mail your orders to you, it is necessary to share your information with delivery providers.
Marketing and insights providers – marketing and insights tools allow us to understand our customers better so that we may provide you with the best possible website, products and customer service experience. We may share certain information about our customers to facilitate this process.
Customer service platforms – when you interact with our customer service team, your details are shared with our customer service platform providers.
Feedback forms – when you make a purchase, we engage a third party to send out feedback forms on our behalf.
Fishing TV’s Cookies Policy
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Fishing TV using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.
What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.
Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like Fishing TV to deliver you a personalised experience.
The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.
We use the following types of cookie:
The list below details the cookies used on FishingTV and World Fishing Day We have outlined who sets these cookies and their purpose. If the party reads something other than ‘FishingTV’, these are our third party business partners who help us to enhance your browsing experience.
Google Adwords; MSN/Bing; Facebook, Taboola,
Google Analytics (including Universal Analytics and Google Analytics for Display Advertisers)
Duration of cookies:
Session (or Transient) Cookies
Session cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.
Persistent (or Permanent) Cookies
Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.
Flash Cookies (or Locally Shared Objects)
You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.
Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.
Sharing with social networks
If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
Last amended 21st May 2018
Fishingtv.com provides free-to-view and paid video content through the purchase of tokens and via an annual subscribtion fee. After purchasing token bundles, users may use the tokens on individual programs or bundles of programs. Fishing TV reserves the right to alter the token value of programs at any time, without notice.
In turn, you accept responsibility for maintaining the hardware and software necessary to access and receive and view the Services from your computer or device. We will make every endeavour to assist should you experience problems.
Fishingtv.com will use its reasonable endeavours to ensure that the Services are available to you at all times. However, the TV Channel and the website is provided on an ‘as is’ basis. In particular, the image and sound quality of the Services may vary, whether due to congestion on the Internet or telephone lines, or due to the quality of the original master tape supplied to us or your own hardware/software. While we will endeavour to supply a constant and uninterrupted service at all times, we cannot therefore ensure that it will always be error free.
We may need to close the service down occasionally to carry out site maintenance or upgrades. We will try to keep this to a minimum.
Fishingtv.com shall have no liability to you for any delay or failure to deliver our Services to the extent that such delay or failure arises from causes beyond the reasonable control of Fishingtv.com.
Fishingtv.com reserves the right to amend the nature and extent of our Services available at any time.
The tokens give access to our library of paid programmes from which you can choose which to view and does not cover any other costs the user may incur such as ISP or telephony service provider charges. Access to the rest of the website and viewing of trailers is free.
After choosing to use some of your tokens to RENT a given show, film or series, you will be given 72 hours to view it as many times as you wish. The programme will sit in your Library under ‘Purchases’. The 72 hr viewing period will commence from the moment you start watching the program for the first time. After this period has lapsed, the programme will not be watchable unless repurchased, and will appear as ‘Expired’ in your purchase list.
If you decide to BUY a given show, you will have unlimited access to watch the show, film or series on FishingTV whilst the content remains available on Fishing TV.
Buying a video means that we grant you unlimited access to the film or show via the FishingTV platform for a minimum period of 1 year. Should the film or show be removed from FishingTV for any reason, your tokens will be refunded according to the following table
Fishingtv.com grants you a non-exclusive, limited licence to view and use Fishingtv.com and the content on it solely for your private, non-commercial, personal use only via the Internet.
When purchasing tokens through the successful transaction process you are entering into a legally binding agreement with Fishingtv.com. We accept Visa, MasterCard, Solo, Delta and Switch.
You confirm that the credit/debit card which is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Fishingtv.com reserves the right to refuse credit/debit card payments in its reasonable discretion.
Transactions are made in UK Sterling (pounds and pence). Any currency conversion charges due will be paid by the customer.
Neither Fishingtv.com nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site or reliance on any information available on the site or any third party site linked to this site. This is a comprehensive limitation of liability that applies to all damages of any kind. The maximum amount Fishingtv.com is liable for is limited to the amount paid by you in respect of the Services. This does not affect your statutory rights as a consumer.
We may terminate this agreement by written notice and with immediate effect at any time if you commit a material breach of this agreement or fail to fulfil any of our technical requirements. In addition, we may terminate this agreement on one calendar months’ notice given in writing to you. If we terminate the agreement other than as a result of your breach or technical non-compliance, you will receive a refund of the amount you pre-paid for your token bundle.
Fishingtv.com uses Stripe for online payments and our servers are hosted on Amazon with an SSL certificate. We also accept payment by Paypal and via in App Purchases om Apple iTunes and Google Play stores.
You are responsible for the security of your login and password. Please don’t disclose your password to anybody. If your log in details have been stolen, you must let us know and will terminate your account. You may not share accounts or sell them to other persons.
You may edit your profile at any time in ‘My Account’. We recommend that anyone under the age of 18 should ask their parents for permission before publishing anything about themselves on the Internet.
Fishingtv.com may contain links to other websites and links may be posted on the forums by users. We of course accept no responsibility for the privacy practices of other websites and encourage our users to read the privacy statements of every site they use.
While we attempt in all cases to ensure full accuracy and relevance of all our materials, Fishingtv.com cannot and does not carry any responsibility for the completeness or accuracy of the news, information, or other content found on our site, or its usefulness for any particular purpose.
By your use of this service, you agree that Fishingtv.com shall not be liable for any decision made or action taken by you or others based upon reliance on news, information, or any material published by Fishingtv.com.
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We advise you to run an anti-virus programme on anything you download from the Internet. Fishingtv.com shall not be liable for any loss of any kind arising out of use of our website, even if Fishingtv.com has been advised of the possibility of such loss.
Third party web sites and online services to which Fishingtv.com links (“External Sites”) have not been verified or reviewed by Fishingtv.com. Fishingtv.com accepts no responsibility for External Sites or any loss or damage that may arise from your use of them. All use and access of External Sites is made at your own risk. The website, its design, software, graphics, text, illustrations, database right, trademarks and video and arrangement thereof are copyright of Fishingtv.com or its licensors and they retain all rights. All such rights of Fishingtv.com are hereby asserted and reserved.
You may not download, copy, reproduce, retransmit or in any way use the video and audio elements of Fishingtv.com except where permitted or specifically authorised by the Head of Channel (email [email protected]); or copy, duplicate, download any video content on Fishingtv.com or upload and distribution to any video sharing website without the full written permission of Fishingtv.com; or insert, present or represent Fishingtv.com or any of its contents as part of any third party video site or any aggregated internet TV or IPTV service.
These terms and conditions and the rights granted by them do not give you any title or ownership in Fishingtv.com and should not be construed as a sale or transfer of any copyright or other right.
Fishingtv.com may contain advertising and any advertisers are solely responsible for ensuring their material is accurate and appropriate and complies with all applicable laws and codes of practice. You should refer to their individual sites for their privacy codes. While we may link to other websites, this does not mean that we endorse these websites and we have no responsibility for their content.
You hereby indemnify, defend and hold Fishingtv.com and Fishingtv.com’s officers, directors, owners, agents, information providers, affiliates, licensers and licensees (collectively, the “Indemnified Parties”) harmless from and against any and all liability and costs (including reasonable legal fees) incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these terms and conditions or claims arising from your use of the TV Channel and any use of your membership account. You shall use your best efforts to cooperate with Fishingtv.com in the defence of any claim. Fishingtv.com reserves the right, at Fishingtv.com own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.
By using this service, you are agreeing to be bound by these terms and conditions. Fishingtv.com may vary these terms and conditions from time to time without prior notice and such variations shall become effective immediately upon being accessible on this page. Your continued use of the TV Channel and site means that you accept any new or modified terms.
Some of our brands and content will appear on third party websites through syndication or other means. The relevant terms and conditions outlined above also apply in these cases.
These terms and conditions shall be governed by and construed exclusively in accordance with English Law. All disputes arising under these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.
The easiest way to contact us is by e-mail at [email protected] or by phone on 0203 434 1970